Shipping policy

SHIPPING POLICY

Last updated: September 21, 2026

All Shape of Sunday orders are prepared and shipped from Italy.

PROCESSING TIMES

Orders are generally prepared within 1–3 business days after payment confirmation.

Orders placed during weekends or public holidays are processed starting from the next business day.

Processing times may vary during particularly busy periods, public holidays or exceptional circumstances.

DESTINATIONS AND DELIVERY TIMES

We ship within Italy and to the international destinations available at checkout.

Estimated delivery times after dispatch are:

Italy: 1–3 business days
European Union: 3–5 business days
United States and Canada: 3–8 business days
United Kingdom: 3–7 business days
Rest of the world: 5–12 business days

These delivery times are estimates and are not guarantees of delivery by a specific date.

Delays may occur due to customs inspections, public holidays, weather conditions, periods of high shipping volume, strikes, force majeure events or other circumstances beyond Shape of Sunday’s reasonable control.

Any rights granted to consumers by applicable law regarding late or failed delivery remain unaffected.

SHIPPING COSTS

Shipping costs are calculated and shown at checkout before the order is completed, based on the destination and selected delivery service.

The Customer can review the total shipping cost before making payment.

ORDER TRACKING

Once the order has been handed over to the carrier, the Customer will receive a shipping confirmation email containing the tracking number, where available.

Tracking information may take up to 24–48 hours to be updated by the carrier.

Customers are encouraged to monitor the tracking information for delivery updates and any messages from the carrier.

DUTIES, TAXES AND CUSTOMS CHARGES

Orders shipped outside the European Union may be subject to customs duties, import taxes and fees imposed by the authorities or operators in the destination country.

Unless expressly stated otherwise at checkout, these amounts are not included in the product price or shipping charges and are the responsibility of the recipient.

Shape of Sunday does not determine these charges and cannot predict or guarantee their amount in advance.

Before purchasing, the Customer may contact the relevant customs authority in their country for further information.

SHIPPING ADDRESS

The Customer is responsible for providing a complete and accurate shipping address when placing the order.

If an error is discovered after placing the order, the Customer should contact Shape of Sunday as soon as possible at:

info@shapeofsunday.com

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes will be possible once the parcel has been handed over to the carrier.

Any additional costs resulting from an incorrect or incomplete address, failure to collect the parcel, or a new delivery may be charged to the Customer to the extent permitted by applicable law.

FAILED DELIVERY OR LOST PARCEL

If a parcel is not delivered within the expected timeframe or the tracking information has not updated for an unusual period, the Customer should contact:

info@shapeofsunday.com

and include the order number.

Shape of Sunday will carry out the necessary checks with the carrier.

Where shipping is carried out through a carrier selected or appointed by Shape of Sunday, the risk of loss or damage remains with Shape of Sunday until the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product, except where otherwise provided by applicable law.

If the shipment is confirmed as lost, an appropriate solution will be provided in accordance with the Customer’s rights under applicable law.

TRACKING SHOWS DELIVERED

If the tracking information shows that the parcel has been delivered but the Customer cannot locate it, we recommend first checking:

any safe place used by the carrier;
reception or concierge services;
family members or other people at the delivery address;
neighbours who may have accepted the parcel.

If the parcel still cannot be located, the Customer should promptly contact us at info@shapeofsunday.com and provide the order number.

Shape of Sunday will work with the carrier to investigate the delivery and determine the appropriate solution based on the outcome and applicable law.

ITEMS DAMAGED IN TRANSIT

If the parcel or product arrives damaged, the Customer should contact us as soon as possible.

Where possible, please:

keep the original packaging;
photograph the outside of the parcel;
photograph any damage to the packaging;
photograph the product received.

To help us carry out checks with the carrier, we recommend reporting damage preferably within 7 days of delivery.

This timeframe is for administrative purposes only and does not limit or prejudice any rights the Customer may have under applicable law.

SIGNATURE ON DELIVERY

Some shipments may require a signature or other confirmation upon delivery.

Customers are encouraged to monitor the tracking information and follow any instructions provided directly by the carrier to arrange delivery or collection.

FAILURE TO COLLECT OR REFUSAL OF DELIVERY

If a shipment is not collected, is refused without a valid reason recognised by law, or is returned to Shape of Sunday because of incorrect or incomplete delivery information supplied by the Customer, any reasonable costs incurred for the return or a new shipment may be deducted or charged to the Customer, to the extent permitted by applicable law.

Refusing a parcel does not automatically replace any notice required to exercise a right of withdrawal.

To make a return, the Customer should follow the procedure described in the Returns & Refunds Policy.

COMBINED SHIPMENTS

Where possible, items purchased in the same order are shipped together.

In some cases, Shape of Sunday may use multiple parcels. Where multiple tracking numbers are available, they will be provided to the Customer.

RETURNS

Information about withdrawal rights, returns, return shipping costs and refunds is available in the Returns & Refunds Policy published on the website.